ITIL Service Lifecycle: Service Operation
About this course
In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service operation phase of the service lifecycle. You will focus on service operation purpose, principles, processes, activities, functions, enabling technology, and implementation considerations
OUTLINE
1. Service Operation Practices
2. Service Operation Principles
3. Event Management Process
4. Incident Management Process
5. Problem Management Process
6. Request Fulfillment Process
7. Access Management Process
8. Common Service Operation Activities
9. Service Desk Function
10. Technical Management Function
11. IT Operations Management Function
12. Applications Management Function
13. Service Operation Organizational Structures
14. Technology and Implementation Considerations