ITIL Service Lifecycle: Service Operation

About this course

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service operation phase of the service lifecycle. You will focus on service operation purpose, principles, processes, activities, functions, enabling technology, and implementation considerations

OUTLINE

1. Service Operation Practices

2. Service Operation Principles

3. Event Management Process

4. Incident Management Process

5. Problem Management Process

6. Request Fulfillment Process

7. Access Management Process

8. Common Service Operation Activities

9. Service Desk Function

10. Technical Management Function

11. IT Operations Management Function

12. Applications Management Function

13. Service Operation Organizational Structures

14. Technology and Implementation Considerations

© 2022 UNX Academy. UNX Teknoloji Bilişim Eğitim Danışmanlık LTD. ŞTI. UNX
EĞİTİMLERİMİZDEN HABERDAR OLMAK İSTER MİSİNİZ?

Bültenimize kayıt olarak ücretsiz eğitim ve seminerlerimizden haberdar olabilirsiniz. Söz veriyoruz spam yaparak e-posta kutunuzu doldurmayacağız.

العربيةDanskEnglishNorsk bokmålРусскийSvenskaTürkçe
WhatsApp'ı başlat
1
Yardıma mı ihtiyacınız var?
Merhaba,

Size nasıl yardımcı olabiliriz?