ITIL Service Lifecycle: Service Operation

About this course

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service operation phase of the service lifecycle. You will focus on service operation purpose, principles, processes, activities, functions, enabling technology, and implementation considerations


1. Service Operation Practices

2. Service Operation Principles

3. Event Management Process

4. Incident Management Process

5. Problem Management Process

6. Request Fulfillment Process

7. Access Management Process

8. Common Service Operation Activities

9. Service Desk Function

10. Technical Management Function

11. IT Operations Management Function

12. Applications Management Function

13. Service Operation Organizational Structures

14. Technology and Implementation Considerations

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